Call Center recording that meets your needs and budget

No matter what kind of business you have or its size there is some kind of call center requirement. It could be just a few people to many hundreds. There are the departments who are critical to your business.

These departments take orders and provide the front door to your company. They provide support for a multitude of customer issues including product support, accounts receivable and payable. Since most business is done over the phone it is critical to monitor how employees interact with clients.

Your options for call center recording

If you’re like many businesses you researched traditional call center recording products and found them cost-prohibitive. They are the server based systems from the”big boys” with pricing that starts in the $10s of thousands.

Until recently the only other option is to connect a standard micro-cassette recorder to the handset of your telephone. Not only is this cumbersome and clumsy you have to figure out how to keep track of all those little tapes.

Recently there have been a number of call center recording devices that connect the handset of telephones to a PC. Good idea, but they rarely work. There are too many issues with compatibility and calibration required with all the different sound cards used.

Xtension Recorder is not like any other call center recorder

The Xtension Recorder Digital product line actually decodes the signal used between your telephone equipment and the digital telephone. It performs exactly like those systems from the “big boys”. It “reads” the commands like the start/stop to perform those functions. This provides positive call control.

The call center recording device utilizes solid-state circuitry. It performs the necessary functions to decode the signal and convert that to the GSM industry standard format. It then writes the compressed recorded call to a file on your PCs hard drive.

We recommend that all calls be recorded with our industry standard GSM 06.10 compression. Using the GSM format allows you to store up to 168 hours of recorded calls using only one gigabyte of hard disk space.

Build the call center recorder that fits your budget

The Xtension Recorder Digital-01 records one telephone. It is typically connected at the wall behind the desk. It uses the local desktop PC to store the recorded call files. You can elect to keep the calls there or have the software write them to centralized hard drive on the network.

Depending on your requirements the system can allow the user complete access to all features. It can also restrict the user from being able to;

• Playback recordings (password protected)
• Delete recordings
• Add notes
• Pause or stop recordings
• Hide icons from the system tray

The free playback software can be loaded on any PC in the network. From there supervisors can review the recorded calls.

Back Office solution for larger call centers

When your requirements are more sophisticated and your budget allows the Xtension Recorder can be configured to operate in the Back Office. The Digital-01 or the 4 station Digital-04 can all be connected to a single PC.

You can build on this by adding the Call Manager software. Call Manager will provide you with additional features that make it easy to manage larger groups of recorded call files.

Now with agent reports

We offer two software packages to provide you with agent reports. There is Xtension Recorder Reporter and Reporter Pro. Click here for the feature comparison chart.

For more detailed information regarding our products, quotes or questions regarding your application contact us by email by clicking here or call us at 310.802.1134.

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